Refund policy

Returns Window We accept returns within 15 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Any deviation from these conditions may affect your eligibility for a refund.

Non-Refundable Items

Pre-Orders: Items ordered in advance of their release are not refundable.

Customized Items: Personalized or customized items are not refundable.

Return Process To initiate a return, please contact our customer service team within the 15-day return window. They will provide you with instructions on how to return your item(s).

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Shipping Costs for Returns Shipping costs for returning items are the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Legal Compliance Notice

Our shipping and returns policy complies with the laws and regulations governing e-commerce and consumer protection. We adhere to the guidelines set by the Federal Trade Commission (FTC) for online shopping and ensure transparency in our shipping and returns processes. If you have any questions or concerns about our policies, please do not hesitate to contact us at contact@lovednations.com.